All orders are processed upon receipt.

NOTE: Actual shipping time is contingent upon availability of merchandise and Credit Card Authorization. "Most" orders are SHIPPED within 5-10 business days of receiving your order. No orders are processed or shipped on Saturdays or Sundays.

In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice to remain on backorder, substitute to another item, or cancel your order.

*Actual shipping charges will be applied to all items*

**Orders for overseas customers will have additional shipping charges added to the order upon shipping**

***Shipping To INTERNATIONAL Customers Will Take An Extra 5-10 business To SHIP Over Seas***

All returns must receive a return authorization number within 15 days of receipt of merchandise. Returns incur a 30% restock fee. bbt customs & xtreme autoworks LLC reserves the right to expressly disclaim all warranties, either express or implied, including any warranty of merchantibility or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume any liability in connection with the sale of said products.

All products are thoroughly inspected before shipping. Shipping will be either through FEDEX, UPS, DHL, California Overnight, or US Postal, dependent upon origin and destination of shipment. All products are insured with the shipper for the retail value. It is the sole responsibility of the customer to initiate claims for damaged merchandise with the shipper. bbt customs & xtreme autoworks LLC will assist the customer with contact information and filing claims for damages incurred through shipping. If your product has been damaged in shipment, you must contact us within 24 hours of receiving the product. We'll then contact you via email or phone with further instructions on filing your claim.

Tires may be substituted with comparable brand names in instances where the requested size is not available for the requested brand name.

We will gladly replace any products, which clearly does not match up with customer's vehicle because of application discrepancy.

Refunds will be given if there is no application available for said vehicle. bbt customs & xtreme autoworks LLC will assume responsibility for return shipping only in instances where a mistake was clearly made by us. bbt customs & xtreme autoworks LLC will "not" assume return shipping cost for replacing defective items where the defect is not clearly apparent and would not be noticed during our pre-shipping inspection process, I.E., electrical defects, leaking tail lights, internal damages, inproper vehicle fitment, to include but not limited to all drop-shipments from the manufacturer's warehouse.

**Important Note: The customer is solely responsible for inspecting all truck freight items to include but not limited to body kits, hoods, wheels, ground effects, and all other items shipped by truck. If damage is apparent, do not accept shipment. Inform the driver that the shipment is damaged and notify us immediately. Upon acceptance of truck freight merchandise, customer becomes liable for return shipment of any damaged or malfunctioning merchandise.

bbt customs & xtreme autoworks LLC will ship replacement items to the customer freight paid. There is 30% restocking fee on returns where the customer has changed their mind and the return is not connected with any defect or mistake made by bbt customs & xtreme autoworks LLC. No returns on special orders. You must receive authorization before returning any merchandise.

With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. Store credit will be apply to all cancellations place befor shipping has begun. In the event that the product is shipped, you will be charged for the order. If you wish to cancel your order, please call 602-993-6646 or email us at info@autotoyaz.com

Questions, problems, suggestions? If you have any problems with your order, please don't hesitate to contact us. Operating hours are Monday through Friday from 11:30am to 5:00pm. Please call 602-993-6646 or email at info@autotoyaz.com

1. All returns / exchanges must be notified to and authorized by the sales representative within 7 days of delivery. No return without an Order number and authorization by BBT CUSTOMS will be accepted and delivery will be refused.

2. No returns will be accepted if the product has been used. No returns will be accepted after 14 days of receipts, ALL returns will be subject to a 30% restocking fee. Original shipping costs to the customer and return shipping costs are non-refundable.



3. Parts must be in new, re-salable, and in their original condition. NO PAINTED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED



4. REFUSED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 30% restocking fee or store credit for the amount of item.



Disclaimer



We reserve the right to refuse any order, due to: avs mismatch, unconfirmed address, item being out of stock, discontinued, or mistake on our part in pricing or description.

And Thank You for shopping with BBT Customs.com